Alawael services

Connect with customers. Keep your business running.

SMS and WhatsApp for customer communication. Cloud hosting, IT support and custom software for the work behind it. Choose the services your business needs, with a team in Yemen to support them.

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3D illustration featuring a cloud hosting server, laptop, and smartphone with SMS and WhatsApp communication icons, and an Arabic notification confirming service activation.

Licensed SMS provider

For all mobile networks in Yemen.

Sahabkum cloud distributor

Authorized national cloud services.

Technical support, 24/7

With field visits and periodic maintenance.

Our services

Start with what you need.

From a single messaging channel to the systems, hosting and support that run your operations.

SMS services

Send messages under your business name and manage enquiries through short numbers.

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WhatsApp services

Connect WhatsApp to your systems and automate everyday customer enquiries.

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Cloud services

Hosting, managed servers, daily backups and email for your business.

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IT support & internet solutions

Maintain computers and networks, connect your sites and manage internet services.

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Software & applications

Build field applications, centralize data and create websites for your business.

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SMS services

Reach customers under your own name.

Send notifications, reminders and verification codes across Yemen’s mobile networks. Use the messaging dashboard or connect SMS directly to your applications.

Use a custom, licensed Sender ID for your business or product.
Connect through API and SMPP to send messages automatically.
Send transaction alerts, reminders and verification codes.
Send manually or automatically, schedule individual or bulk messages, track delivery, manage contact groups and view reports and balance.

Ask about SMS services

Short numbers

A dedicated channel for enquiries and complaints.

Receive and manage messages through a short number. Keep a record of each enquiry and the messages sent in response.

Enquiries & complaints

Provide a direct SMS channel for customers and service users.

Incoming & outgoing messages

Manage both sides of the conversation in one system.

CB SMS Management

Access message records and reports for each message.

Optional cloud storage

Store messages in the cloud when required and access them later.

WhatsApp smart assistant

Answer routine enquiries around the clock.

Use programmed menus and buttons to handle recurring requests, reduce manual replies and help customers choose a product or service.

Explore the business platform

Frequently asked questions

Provide automatic answers to common customer enquiries.

Appointments & orders

Let customers book appointments and submit orders.

Product information

Present products and services with audio and images.

Lower costs & greater efficiency

Handle simultaneous conversations and reduce time spent on routine replies, with the assistant available 24 hours.

IT support & internet solutions

Support for the systems your team uses every day.

Get technical support for software, applications, computers and networks. Our team provides repairs and maintenance at your sites, with support available 24/7.

Support and repair software, applications, networks, computers and auxiliary equipment at your locations.
Schedule field visits and periodic maintenance to help prevent faults.
Maintain telephone and internet lines, telephone extensions and call centers.
Build and update internal networks and connect nearby and remote network points.

Request IT support

Internet & data communication

Connections, subscriptions and equipment.

Alawael helps arrange internet and data services on your behalf, from activation to subscriptions and the equipment you need.

Service setup & activation

Arrange and activate internet and communication services.

Subscription payments

Manage internet subscription payments on your behalf.

Lines & communication channels

Telephone lines, 4G, CDMA, GSM, IP, ADSL, ISDN, MPLS and E1.

Devices & modems

Supply devices, modems and auxiliary terminals for your organization.

Software & applications

Turn field work into usable business data.

Build software around the way your team works. Collect data in the field, connect it to a central database and produce the reports your operations need.

Develop applications that simplify field tasks and collect data and statistics.
Connect field information to a central database.
Analyze data automatically and generate reports as needed.
Design and host websites, with hosting plans suited to your requirements.

Discuss your software requirements

Service questions

Before you get started.

Talk to Alawael

Tell us what your business needs.

Share your systems, locations and requirements. Our team will help you choose the relevant services and discuss the setup.

Talk to our team Email your requirements

Or call +967 777 288 199

Connect with customers. Keep your business running.