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Alawael Business Platform

Automate Every Conversation. Scale Your Business on WhatsApp.

The complete certified business solution for WhatsApp conversation automation and customer engagement. Build visual chatbot flows with 16 smart nodes, manage multi-agent live chat with instant Bot Override, broadcast Meta-approved marketing campaigns with anti-ban pacing, and connect your store via Webhooks and REST APIs.

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3D messaging hub connected to customers, automation, and a parcel, with an Arabic notification confirming an order and a future shipping update.

The Reality of Customer Engagement

Manual chat handling, delayed customer responses, and fragmented sales channels lose buyers and exhaust support teams. Modern enterprises demand 24/7 automated flows, instant live chat takeover, and sovereign official APIs.

Core Platform Pillars

Visual Automation, Unified Support, and Enterprise Connectivity

01
3D chatbot connected to branching message tiles and a mobile conversation.

FLOW BUILDER

Visual Drag-and-Drop Flow Canvas with 16 Smart Nodes

Design end-to-end conversation trees without writing a single line of code. Connect triggers, dynamic variables, interactive lists, questions, and media files, and test your scenarios live with the built-in WhatsApp Simulator.

  • 16 specialized nodes: Triggers, Text & Variables, Media, Buttons, Lists, Questions, vCard, Alerts, Delays, Reminders, Orders, Bookings, API Requests, and Sticky Notes

  • Live WhatsApp Simulator with dynamic Variables Drawer inspection before production publishing

  • Flow Canvas controls: Cooldown timers, multi-number assignment, keyword routing (* default), and JSON flow export/import

Explore Flow Builder
02
3D conversation bubbles and a shared inbox illustrating a chatbot handoff to a support agent.

LIVE CHAT CRM

Unified Inbox with Instant Bot Override and Agent Routing

Equip your sales and support agents with a centralized chat interface. Seamlessly pause automated bot flows with a single click (Bot Override) to handle high-value conversations manually, then re-engage the bot when finished.

  • One-click Bot Override toggle to effortlessly transition between automated bots and human agents

  • Smart chat status management (Open, Pending, Closed) with dedicated staff assignment

  • Quick response canned templates, rich media attachments, and comprehensive contact tag inspection

Explore Live Chat
03
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CAMPAIGNS & META TEMPLATES

Targeted Broadcasts with Anti-Ban Pacing and Official Templates

Launch scheduled promotional, transactional, and OTP campaigns directly through official Meta Cloud servers. Target segmented audiences or upload Excel lists, protected by intelligent interval pacing that maintains green number quality.

  • Full support for Meta categories: Marketing broadcasts, Utility order confirmations, and Authentication OTPs

  • Dynamic variable formatting ({{1}}, {{2}}) with interactive Call-to-Action and Quick Reply buttons

  • Intelligent anti-ban delivery spacing with real-time delivery and read rate analytics

Explore Campaigns
04
3D mobile storefront with product shelves, a shopping bag, and an order confirmation.

COMMERCE & BOOKINGS

WhatsApp Native Catalog, 8 Order States & 7 Booking Lifecycles

Display products and services directly within WhatsApp chat. Receive customer carts automatically, manage sales across 8 order lifecycle states, and let clients schedule appointments with automated calendar sync and zero double-booking.

  • Native WhatsApp catalog sync with automatic cart reception and instant order generation

  • 8-stage sales order lifecycle: Pending, Confirmed, Paid, Shipped, Delivered, Cancelled, Returned, with geolocation logging

  • Complete booking engine tracking 7 reservation states with anti-duplicate pending protections and CSV export

Explore Commerce & Bookings
05
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AI PROMPTS & DEVELOPER API

LLM Function Calling & Bi-Directional Webhooks / REST APIs

Train conversational AI agents with system prompts and execute database actions using smart function tools (get_services, create_booking, get_order_status, request_human_agent). Forward incoming chat events to Salla, Zid, n8n, or Make via Webhooks and REST APIs.

  • AI smart function execution: get_services, create_booking, get_order_status, and request_human_agent

  • Incoming Webhook routing to external CRMs, automation platforms (n8n, Make), and custom servers with verification tokens

  • Encrypted REST API keys with instant regeneration to trigger outbound messages and campaign dispatches

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Get Started

The Unified WhatsApp Automation Engine. Built for Modern Business.

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Infrastructure & Reliability

Direct Meta Cloud API, Green Quality Rating & Sovereign Backups

Built on verified Meta Business Manager infrastructure and hosted on sovereign cloud servers in Yemen, Alawael Business Platform ensures zero downtime, total data privacy, and enterprise stability.
Explore Cloud Settings
01

Official Meta Cloud API & Quality Indicators

Connect with Phone Number ID, WABA ID, and secure Access Tokens. Monitor official Meta quality indicators (GREEN rating) and activate coexistence mode with WhatsApp Business mobile app.

02

Real-Time Message Metrics & Daily Analytics

Track delivered, pending, and inbound messages in real time. Visualize 14-day traffic trends and monitor monthly quotas for messages, contacts, and active organization users.

03

One-Click JSON Backups & Instant Restore

Export full platform configurations, chatbot flow structures, and contact databases into secure JSON backups. Schedule automated recurring backups and restore any state in seconds.

Why Alawael Business Platform?

Integrated Marketing Tools to Maximize Conversation Conversions

Turn visitors from Instagram, TikTok, websites, and offline brochures into active WhatsApp conversations with four built-in smart generators.
3D spreadsheet and contact tiles passing through a filter into an organized contact list.

Smart Excel/CSV Contact Cleanser & Filter

Upload Excel/CSV files, filter customer names by keywords (VIP, store), eliminate duplicate numbers, split files, and export vCard formats for instant phone sync.

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Smart Short Links & UTM Campaign Tracking

Shorten long URLs with custom aliases, track click counts and visitor metrics with precision, and attach UTM marketing tags to measure exact campaign conversions.

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Branded Smart QR Code Generator

Generate high-resolution vector QR codes with your company logo embedded in the center, custom gradient colors, and marketing frames ready for brochures and packaging in PNG & SVG.

3D cursor selecting a chat bubble connected to a reply bubble.

Direct WhatsApp Click-to-Chat Link Creator

Generate direct wa.me links pre-filled with specific greeting texts that automatically trigger targeted chatbot flows the moment a customer opens the conversation.

Proven Enterprise Impact

Empowering Leading Enterprises, Financial Entities & Merchants in Yemen

From financial notifications to retail commerce, discover how Alawael's official WhatsApp infrastructure drives automated operations at scale.
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Instant & Reliable OTP Verification Alerts

Official Meta templates for authentication and service alerts ensure fast, reliable delivery with verified sender branding.

Leading Financial & Microfinance Institutions

Leading Financial & Microfinance Institutions
3D mobile storefront with product shelves, a shopping bag, and an order confirmation.

Interactive In-Chat Commerce Experience

Interactive WhatsApp product catalogs and automated cart intake enable customers to browse and confirm orders directly in the chat.

E-Commerce Stores & Retail Commercial Groups

E-Commerce Stores & Retail Commercial Groups
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Automated Booking Schedules & Interactive Reminders

Chatbot-driven appointment scheduling with status tracking and automated reminders helps streamline schedules and prevent missed bookings.

Service Agencies, Clinics & Consultation Centers

Service Agencies, Clinics & Consultation Centers
3D conversation bubbles and a shared inbox illustrating a chatbot handoff to a support agent.

Smart Automated Responses with Seamless Human Handover

Flow Builder automates answers to common FAQs, while the Bot Override button allows human agents to intervene instantly whenever needed.

High-Volume Customer Support Desks

High-Volume Customer Support Desks

Documentation & Product Guides

Official User Guides for Alawael Business Platform

Explore Full Documentation
  • 3D chatbot connected to branching message tiles and a mobile conversation.
    Flow Builder

    Mastering the 16 Flow Nodes & Live Simulator

    Comprehensive guide to canvas controls, node property drawers, keyword triggers, and live variable inspection.

  • 3D conversation bubbles and a shared inbox illustrating a chatbot handoff to a support agent.
    Live Chat CRM

    Unified Inbox & Bot Override Management

    How to pause automated flows, assign tickets to agents, organize customer tags, and insert quick replies.

  • 3D stack of message template cards beside a confirmation symbol and an envelope.
    Marketing & Campaigns

    Meta Templates, Audiences & Anti-Ban Scheduling

    Submitting official templates for approval, importing Excel contact lists, and configuring anti-ban pacing intervals.

  • 3D mobile storefront with product shelves, a shopping bag, and an order confirmation.
    Catalog & Orders

    WhatsApp Catalog, Cart Receiving & Order Lifecycles

    Setting up native WhatsApp product catalogs, enabling auto-confirmation, and tracking orders by geolocation.

  • 3D calendar with a highlighted appointment, a clock, and a reminder bubble.
    Bookings Engine

    Automated Calendar Scheduling & 7 Reservation States

    Configuring services guides, preventing duplicate pending bookings, chatbot integration, and CSV data export.

  • 3D code brackets surrounding a connector linked to a message and a database.
    API & Webhooks

    Developer Gateway: Webhooks, REST API & AI Function Calling

    Routing incoming messages to external platforms (Salla, Zid, n8n, Make), REST API keys, and AI system prompts.

Frequently Asked Questions

Answers About Alawael Business Platform

Unlike simple keyword responders, Alawael Flow Builder is a visual drag-and-drop workspace supporting 16 specialized nodes. You can capture client intake with Question nodes, validate inputs, store dynamic variables like {{name}} and {{phone}}, branch conversations with interactive buttons and lists, query external APIs, and record orders or bookings directly in the platform database.

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Bot Override is a dedicated control in the Live Chat inbox header. When an agent clicks it, the automated chatbot stops responding to that specific contact, allowing the human agent to hold a private, manual conversation. Once the inquiry is resolved, the agent can re-enable the bot with a single click.

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Alawael connects directly through the official Meta WhatsApp Cloud API using verified Phone Number IDs and WABA credentials, keeping numbers at an official Green quality rating. In broadcast campaigns, our engine applies intelligent, variable time intervals between messages and relies exclusively on Meta-approved templates.

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Yes. The platform provides full developer connectivity including Incoming Webhooks with verification tokens to stream events into automation systems (n8n, Make, ERPs) and encrypted REST API keys to trigger outbound messages or broadcast campaigns via simple HTTP requests.

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Alawael offers flexible tiers: Free ($0 with 1,000 contacts and 500 messages), Basic ($49/mo with 10,000 contacts and 10,000 messages), Pro ($99/mo with 20,000 contacts, 50,000 messages, and AI tools), and Enterprise ($299/mo with unlimited contacts, 500,000 messages, custom infrastructure, and 24/7 dedicated engineering support). Real-time meters on your dashboard track message and contact usage continuously.

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Next Steps

Supercharge Your Customer Communications on WhatsApp Today

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